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Making Connections: Customer-Experience Management

Avaya is shaking up the way businesses build customer loyalty with innovative products that bring simplicity to offices everywhere. An omnichannel experience provides the right media at the right time, for more productive conversations and consistency across interactions. ScanSource provides you with the right tools to put Avaya’s products into action.

Anticipate Customer Needs and Drive Business Insights with Enterprise CC

If your clients are dedicated to building relationships with their customers, they need a unified tool to track, analyze, and integrate customer interactions. With sales captured in one database, emails in another, and support calls in a third, your client may be caught flat-footed when a customer calls to ask about an ongoing problem.

Customer-experience management software and solutions are essential to call-center operations, and they also transform business insights, allowing customer interactions to be pooled and analyzed. Help your clients anticipate their customers’ expectations, earn repeat business, and build relationships with enterprise CC.

Find a ScanSource partner to explore enterprise-CC solutions for your customers’ businesses.

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CC Data Analytics

Your customers’ employees know a lot about the customers they interact with. Problem is, each employee only interacts with so many people, and those conversations fly by fast. To build wraparound customer insight, your clients need to keep track of it all.


CC data analytics lets your clients consolidate and analyze every aspect of customer interactions. That data, in turn, produces actionable business insights—so your clients can maximize profitability and provide premium service to their customers.


Help your customers perfect their call center experience with Avaya.

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Dial up the customer experience

Omnichannel CC Solutions

Businesses need to adapt and connect with customers on their terms, whether they prefer through email, chat, SMS, IM, or social media. ScanSource empowers your customers to present Avaya as an omnichannel contact-center solution that makes the process smoother for both the employee and the customer. Meeting customers on their preferred channels boosts engagement and reduces expenses, thanks to lower-cost channels. And, using a single solution allows you to push out consistent messaging across multiple platforms.


Additionally, Avaya’s omnichannel solutions offer your customers’ employees the tools they need to review and refine their performance during customer interactions, leading to increased productivity and improved employee satisfaction. They can put their own conversations in context with hundreds of others throughout the enterprise, allowing them to share insights with star performers. With the right information at their fingertips, they can make the small shifts that reap big rewards.


Now, more than ever, customer experience is the way to build relationships and make sales. Learn more about keeping pace with customers’ expectations.