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MiVoice Connect UC Installation and Maintenance Core Part 1 RLL

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,368.75

This course will teach you how to install and configure the software and essential hardware involved in every MiVoice Connect on-site solution. 

Date Location
Time Register
January 11 - 15, 2021  Virtual 9:00 am to 5:00 pm CT  Register Now
February 22 - 26, 2021 Virtual 9:00 am to 5:00 pm CT Register Now

Course ID: OT-280.01


In this training module you learn how to install and configure the software and essential hardware involved in every MiVoice Connect Onsite solution.Through instructor-led lectures and hands-on training sandbox activities, you learn to perform the primary steps required to implement a MiVoice Connect Onsite solution, including server software installation, creating sites, adding Mitel Voice Switch hardware and IP telephones and configuring PSTN trunks.

IMPORTANT: Included in this module is the MiVoice Connect Installation and Maintenance practical examination required for Mitel Tier 1 and Tier 2 certifications. This examination will have a hands-on practical exam and a written exam. You are automatically enrolled in the written exam upon completion of the MiVoice Connect Installation and Maintenance.This exam has 40 questions and you have two hours to complete it. You also have three opportunities to attain a minimum score of 80% on the online exam.

Course Activities:

  • Self-Paced Prerequisites
  • Lecture
  • Group Lab Exercises
  • Exam (end of class on Friday)


Registration will be not accepted until the student has successfully completed the following:

  • OT-101.02 MiVoice Connect Director Administration 1 Self-Study - 2 hours
  • OT-102.02 MiVoice Connect Director Administration 2 Self-Study - 2 hours
  • OT-104.02 MiVoice Connect System Limitations Self-Study - 1 hour
  • OT 202.02 MiVoice Connect Network Assessment - 30 minutes - this is an exam
  • OT 209.02 MiVoice Connect Network Preparations - 2 hours

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities.

Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail, and the student will not receive certification for the course.

Equipment and Setup Requirements

Given that this course is delivered remotely, students must have the following equipment.

  • Three IP400-Series Phones are recommended. Two IP400-Series Phones are required.

NOTE: Remote connection of IP200, IP500, and IP600-Series Phones is not supported.

  • A PC or Mac with admin rights that allow the installation of the Connect Client and VPN software which is used for remote access to the training lab.
  • A local network that allows a VPN configuration of the phones to the training lab accessible via the Internet.
  • A local network that allows PC or Mac VPN connections to the training lab accessible via the Internet.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

NOTE: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.