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MiVoice Business ARS Refresher Workshop

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $400.00


Date Location
Time Register
July 21, 2020 Virtual 9:00 am - 1:00 pm CT  Register Now
July 28, 2020 Virtual 9:00 am - 1:00 pm CT Register Now

Format: Leader-led

Audience: Technicians, installers, and maintainers

Duration: Four hours



This workshop runs up to 4 hours.  It is designed for field technicians and technical support staff with telephony experience who are responsible for maintaining and configuring Mitel MiVoice Business systems and would like a refresher on ARS configuration options, configuring telephony restrictions, and best practice principals.  Please note that this workshop will cover the topic in a standalone-system scenario, not networked systems with Direct IP Routes.

This course is remote leader-led. The student will be remote, and the course will be conducted with an instructor leading the training sessions via a web-session environment. Practical exercises will be conducted with remote access to MiVoice Business instances.

NOTE: Please see equipment and setup requirements for further details.

Every effort will be made to accommodate for the different time zones in which the students reside. This may, in fact, cause some students to have an early start to their day while others may have a later start time.


Registration will not be accepted until the student has successfully completed one of the following:

  • MiVoice Business Rel 9.1 Core Installation and Maintenance Leader-Led
  • MiVoice Business Rel 9.1 Core Installation and Maintenance Remote Leader-Led
  • MiVoice Business Rel 9.1 Core Installation and Maintenance Update Self-Study

Equipment and Set-up Requirements:

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone, with either hands-free or headset operation capability and with mute ability. This will be used for audio conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • A high-speed internet connection with minimum recommended speeds of 2 Mbps for downloading and 400 Kbps for uploading.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment.

NOTE: Class enrollment will close one day before the class start date. The prerequisites must be completed before class enrollment.

Topics Covered:

The following topics are covered during this workshop:

  • Agenda review
  • ARS Lesson
  • ARS Lab
  • Restrictions Lesson
  • Restrictions Lab
  • Q&A

Additional Resource Material in Appendices:


Additional Recommended Training:


Terms and Conditions:

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.